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New Developer
Posts: 3
Registered: ‎02-07-2010
My Device: NA
My Carrier: Vodafone

BB 9000 rendering issues

Hi there,

 

We’ve created a mobile site ffor a client and have been advised that the site is not rendering correctly on their Blackberry 9000.  We've taken some pics which show the black bars that are showing on their phone as attached below along with details of the OS.

 

We’re unable to replicate the issue on the BB 9000 emulator or 2 of the 9000 units we have in the office.  We’re at a loss as to what might be causing this and how to resolve?!?

 

Any ideas?!?

 

 

Thanks,

 

David

 

 

 

 

Strange black bars not part of the design 

 

 

BlackBerry Development Advisor
Posts: 15,888
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: BB 9000 rendering issues

Do the BlackBerry Smartphone simulators and/or BlackBerry Bold 9000s you are testing on have the same BlackBerry Device Software version?

 

What browser is the user using, BlackBerry Browser (BlackBerry Enterprise Server), Internet Browser (BlackBerry Internet Service - Browsing), WAP Browser (carrier's WAP gateway) or Hotspot Browser (Wi-Fi network)?

 

Can you provide a URL to a page that triggers the issue?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
New Developer
Posts: 3
Registered: ‎02-07-2010
My Device: NA
My Carrier: Vodafone

Re: BB 9000 rendering issues

Thanks for your reply Mark,

 

The only info we have on the device versions etc is from the picture in this thread.  The site is currently on our dev server at http://merivalemobile.deepend.com.au

 

I've tried this on a range of emulator versions with no errors.

 

If we can't resolve the issue then we'll need to give some figures on the amount of handsets exposed to the same problem.  Are you able to provide info on the qty of 9000 models with this version of software?

 

thanks,

 

David

 

 

BlackBerry Development Advisor
Posts: 15,888
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: BB 9000 rendering issues

[ Edited ]

Is that server open to the public?  I am not able to connect to it (connection refused).

 

Also, please try to find out the type of browser they are seeing this with.  They can find this under Options, Advanced Options, Browser.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
New Developer
Posts: 3
Registered: ‎02-07-2010
My Device: NA
My Carrier: Vodafone

Re: BB 9000 rendering issues

Hi Mark,

 

The live url is http://m.merivale.com

 

Not sure of the browser as don't have a contact with the client in question.  

 

Thanks,

 

David