04-13-2012 06:41 PM
I can't "Get images" when in HTML email on 9700 OS 5.0. All appropriate settings in email account are on. I have tried sending from multiple different emails and designs with images, none appear?
Receive html email > click on Get images > nothing
04-16-2012 10:24 AM
What is the location of where it is trying to load images? Are they public resources, or being loaded from an internal/intranet web page.
Can you confirm that you can load these resources using the web browser (connectivity check)?
04-16-2012 11:07 AM
What format are your images?
Two different web engines, works with WebKit, doesn't on OS 5. I believe it could be a transcoding / image format issue. On 5.0, web assets, like images can be pre-processed by MDS which may result in them not being rendered properly.
As a test - Is this Corportate email, or public? If public, can you try disabling your cell radio and enable WiFi? Would ensure that no transcoding is happening.
04-16-2012 11:13 AM