Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Web and WebWorks Development

Reply
BlackBerry Development Advisor
Posts: 15,723
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Signaturetool freezes

Does the SignatureTool itself freeze (not respond to any UI events like clicking of buttons, closing, etc...) or does it stop receiving signatures?  If it stops receiving signatures, what status does it show in the SignatureTool window for the pending signature requests?  What OS are you running on?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
New Contributor
Posts: 9
Registered: ‎08-16-2011
My Device: Torch 9800
My Carrier: Don't know what this is

Re: Signaturetool freezes

The SignatureTool window freezes and i have to stop the process to stop it. I run 64bit Windows 7, but I have 32 bit java developer kit.
BlackBerry Development Advisor
Posts: 15,723
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Signaturetool freezes

Do you have UAC disabled?  Are the files you are trying to sign located in a "Documents" type directory and not under Program Files?  What version of JDK are you running (run "java -version" from a command prompt and post the output)?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Highlighted
New Contributor
Posts: 9
Registered: ‎08-16-2011
My Device: Torch 9800
My Carrier: Don't know what this is

Re: Signaturetool freezes

[ Edited ]

I think ive found the solution. The signaturetool does not support java jdk version 1.7. The signingtool is working quite slow, but its not freezing like it did before. Thanks for the help.

BlackBerry Development Advisor
Posts: 15,723
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Signaturetool freezes

Thanks for the update.  We'll investigate this further internally.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Contributor
Posts: 20
Registered: ‎08-25-2011
My Device: Bold 9650
My Carrier: Generic

Re: Signaturetool freezes

Hello, I am having the same problem.

 

Did you just uninstall the jdk1.7 version and then it worked?

 

When I uninstall jdk1.7 and adjust my PATH and JAVA_HOME environment variables to the jdk6.27 then bbwp.exe will not run.  It gives the error 'Cannot find java.exe'.  And my webworks visual studio plugin gives the error 'CreateCodFile failed.'

 

I'm a seasoned web developer, but new to working with anything java related.  Does anyone have any insight? 

 

Thanks,

Tommy Bramble
BlackBerry Development Advisor
Posts: 15,723
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Signaturetool freezes

That should do it.  If you type "java -version" from a command line, does it display any version information?

 

Can you post your PATH and JAVA_HOME?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Contributor
Posts: 20
Registered: ‎08-25-2011
My Device: Bold 9650
My Carrier: Generic

Re: Signaturetool freezes

Wow, thanks for the quick reply.  This is a high priority issue for me.

 

I'm running WinXP.  When I uninstall 1.7 both bbwp and visual studio plugin fail to work.  When I have 1.7 installed everything works except for the sig tool.

 

 

I have both fiels populated with:

C:\Program Files\Java\jdk1.6.0_27\bin;

 

I also tried:

C:\Program Files\Java\jre6\bin

 

I really appreciate any help.

 

Path

 

JAVA_HOME

Tommy Bramble
Contributor
Posts: 20
Registered: ‎08-25-2011
My Device: Bold 9650
My Carrier: Generic

Re: Signaturetool freezes

I installed 1.7 again so I could get back to my development, but I did try to run java -version from the cmd line and it populated as expected with

 

java version "1.6.0.27" or something close to that.  It definitely returned an expected result of the version number.   Just bbwp and visual studio plugin can't run it for some reason.

 

Only problem is I need to sign the apps so I can start testing on the devices.

 

Thanks again,

Tommy Bramble
BlackBerry Development Advisor
Posts: 15,723
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Signaturetool freezes

JAVA_HOME should not include the bin directory or a semi colon at the end.  Remove that and give it a go.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker