08-16-2011 11:03 PM - edited 08-16-2011 11:06 PM
Moving to the forums from twitter:
it dies right after you unlock it with admin creds and then get the message that "the installer is being configured"
I am on OSX 10.6.8
Solved! Go to Solution.
08-17-2011 09:04 AM
Can I just go over a few quick questions?
What version of the SDK were you installing?
Have you ever installed the SDK before?
What directory did you try to install it in?
What version of the AIR SDK were you configuring with?
There should be an installer log in the directory you tried to install into, can you find it and attach it here?
Hopefully we'll figure this one out quickly
08-17-2011 10:45 AM - edited 08-17-2011 10:46 AM
"There should be an installer log in the directory you tried to install into, can you find it and attach it here?"
** It never got to the point where I could select a location to install to. I ran it from the desktop, however there was no log there. I've tailed the system log, and here is what I see when it fails:
Aug 17 09:35:02 mreed SecurityAgent: system.privilege.admin|2011-08-17 09:35:02 -0500 Aug 17 09:35:06 mreed authexec: executing /Users/mreed/Desktop/BlackBerryWebWorksSDK.app/Con
tents/Resources/BlackBerryWebWorksSDK.app/Contents /MacOS/BlackBerryWebWorksSDK,?M??^]^A^A???2 Aug 17 09:35:06 mreed BlackBerry_WebWorks_SDK_for_Tablet_OS: osError = -60031 Aug 17 09:35:06 mreed [0x0-0x2a10a0e].BlackBerryWebWorksSDK: 2011-08-17 09:35:06.738 BlackBerry_WebWorks_SDK_for_Tablet_OS[19942:903] osError = -60031
If I let the installer sit for about a minute after opening before I try to unlock it and continue, it works and the system log shows:
Aug 17 09:38:55 mreed BlackBerry_WebWorks_SDK_for_Tablet_OS: osError = 0 Aug 17 09:38:55 mreed [0x0-0x2a16a14].BlackBerryWebWorksSDK: 2011-08-17 09:38:55.904 BlackBerry_WebWorks_SDK_for_Tablet_OS[20018:903] osError = 0
"What version of the SDK were you installing?"
** The version is not available in the file name, so I cannot say for sure. It is whatever was on the website last week... 2.x
"Have you ever installed the SDK before?"
** Yes. 0.9.2
"What directory did you try to install it in?"
** Didn't get that far. The installer was run from the desktop.
"What version of the AIR SDK were you configuring with?"
** Didn't get that far.
I'm guessing that this is a bug with InstallAnywhere. Maybe you should find something different? I've read you had issues like this in the past too.
08-17-2011 11:50 AM
Thanks for the info, I think the likely issue is some artefacts left over from the previous install. Could you make sure everything was removed and try again?
In the meantime I'll try and run the same scenario and see if I can find out whats going on.
08-17-2011 01:57 PM - edited 08-17-2011 02:01 PM
Also, here is my java version. I noticed some log output about forcing the java version those few times when the install does actually get past the configure message.
java version "1.6.0_26" Java(TM) SE Runtime Environment (build 1.6.0_26-b03-384-10M3425) Java HotSpot(TM) 64-Bit Server VM (build 20.1-b02-384, mixed mode)
mreed:Desktop mreed$ sudo ./BlackBerryWebWorksSDK.app/Contents/MacOS/BlackBe
rry_WebWorks_SDK_for_Tablet_OS 2011-08-17 12:58:25.964 BlackBerry_WebWorks_SDK_for_Tablet_OS[21883:1707] osError = 0 [Deprecated] Zero G InstallerAnywhere: Forcing java.vm.version to $(java.version)-zeroG in order to preserve backward compatibility
Let me know if you know any command line arguments to enable more verbose logging.
08-18-2011 01:38 PM
08-18-2011 01:42 PM - edited 08-18-2011 01:48 PM
08-18-2011 01:47 PM
08-23-2011 10:53 AM