Failed to start font exporting process when trying to export a theme

by Retired ‎02-18-2010 09:38 AM - edited ‎02-19-2010 09:43 AM (4,757 Views)


This article applies to the following:

  • Plazmic® Content Developer’s Kit 4.1


When trying to export a theme from within Plazmic Content Developer’s Kit 4.1, you receive the following error message:

“Error: <ITEM>: Failed to start font exporting process. Please verify that installation completed successfully”.

Cause 1

The font size or face for the <ITEM> that is listed within the error message is set to a larger text size than the BlackBerry device screen.


Ensure that the font size is set so that the entire text content appears on the BlackBerry device screen.

Cause 2

The name of the .thm file contains an & symbol.


Rename the .thm file name to not include an & symbol.